TD has introduced some of the latest technological innovations they have been developing. While certain features are still in the pilot testing phase, many new tools have already been made available to both customers and employees. After witnessing some of these tools in action and learning about their development stories, I find it commendable how TD is prioritizing technology for its future endeavors.
Exploring the Metaverse
I didn’t personally experience the VR tools showcased (they’re perhaps more suited for a younger audience), but TD has unveiled a metaverse designed for interns to immerse themselves in the company’s culture through virtual reality. Currently in its testing phase, the initiative aims to create an online environment where interns can connect with each other and interact with bank employees. The program includes opportunities for live discussions with leaders, panel events, innovation challenges, and educational lunch sessions.
To an external observer, this might appear to be a novelty, but the construction of TD’s metaverse is quite strategic. The reality is that younger generations tend to have shorter attention spans and are on the lookout for innovative experiences. The TD metaverse is crafted to give interns insight into the organization’s capabilities while encouraging them to engage more deeply. This approach is certainly more dynamic than enduring lengthy meetings typical of conventional onboarding.
Digital Products for Everyone
“Accessibility” is a term often linked primarily to physical environments, resulting in more visible accommodations like signage and ramps. But what about those with visual impairments? During the pandemic, as many bank branches closed their doors, individuals with low vision had to rely on online and phone banking, an area where many banks fell short in catering to this underserved group.
TD has tackled this issue by appointing Brian Moore as the Senior Digital Accessibility Specialist. As someone who is blind, Moore ensures that inclusivity is woven into the fabric of TD’s product development right from the outset.
In an interesting twist, TD has also created accessible digital solutions for its employees. One noteworthy feature assists individuals with Attention-Deficit Hyperactivity Disorder (ADHD) in maintaining focus. This tool is personalized to each employee’s profile upon login, eliminating the need for them to disclose their need for assistance to a manager. These features are readily available for anyone who requires them.
From closed captioning to voice-activated commands, accessible tools are becoming increasingly common. TD is pushing the envelope further to enhance the banking experience for both customers and employees alike.
Empowering Black Tech Talent
Despite the recent wave of layoffs across tech firms, the need for a diverse range of tech talent has not diminished. Understanding the challenges in attracting top talent, TD has launched the Obsidi Academy, a comprehensive full-stack engineering program specifically for individuals who identify as Black. This three-month boot camp aims to equip these individuals with essential skills, mentorship, and entry points into tech and banking careers.
From TD’s perspective, the academy doubles as an apprenticeship program. With plans to hire a sizable number of new tech employees over the next three years, Obsidi Academy provides a continuous influx of graduates familiarized with TD’s culture. It’s noteworthy that TD was also among the founding sponsors of the Black Professionals in Tech Network (BPTN).
Innovative Thinking
Where do these innovative ideas originate at TD? I had the opportunity to speak with Imran Khan, Head of Global Innovation & Digital Experience. He mentioned that many concepts arise internally as TD employees can suggest specific features or tools to enhance their work processes. This is crucial, as the tech team may not have direct daily interactions that inform their development focus.
Interestingly, Khan noted that a feature request may often be a small task that can be completed in under two weeks. However, there are also larger endeavors that might span several years. Ultimately, TD’s goal is to leverage technology effectively, benefiting both customers and employees in equal measure.